Refund policy

We want you to be satisfied with your MerinoTech garments. If something is not right, this policy explains how to return it.

30-day returns
You have 30 days from the day you receive your order to request a return for a full refund. This is our own policy and is offered in addition to your statutory rights set out below.

To be eligible, the item must be unworn and unused, in the same condition in which you received it, with tags attached and in its original packaging. You will also need your order number or proof of purchase.

Your statutory right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may cancel your order for any reason, without giving a justification, within 14 days of receiving the goods.

You then have a further 14 days to send the goods back to us. We will refund you within 14 days of receiving the goods, or within 14 days of you providing evidence that you have sent them, whichever is earlier.

Where you exercise this right, your refund will include the standard delivery charge you originally paid. If you chose a more expensive delivery option, we refund the standard rate only.

This right applies to sale items in the same way as to full-price items.

How to start a return
Email info@merinotech.co.uk with your order number and the items you wish to return. We will confirm the return address and send you instructions.

Please do not send items back before contacting us, as we cannot process returns we are not expecting.

Return postage
You are responsible for the cost of returning the goods to us, unless the item is faulty, damaged or not what you ordered. We recommend using a tracked service, as we cannot be held responsible for parcels lost in transit.

Faulty, damaged or incorrect items
Please check your order on arrival and contact us as soon as possible if an item is faulty, damaged or is not what you ordered.

Under the Consumer Rights Act 2015 you have 30 days from delivery to reject a faulty item and receive a full refund. After 30 days, you are entitled to a repair or replacement, and to a refund if that is not possible.

Where an item is faulty, damaged or incorrect, we cover the cost of return postage.

Items we cannot accept
For hygiene reasons, we cannot accept returns of underwear or socks once the sealed packaging has been opened, unless the item is faulty.

Gift cards cannot be returned or refunded.

Exchanges
The quickest way to get the size or colour you want is to return the item you have and place a new order once your return has been accepted.

Refunds
We will let you know once we have received and checked your return. Approved refunds are issued to your original payment method within 14 days.

Depending on your bank or card provider, it may take a few additional working days for the funds to appear on your statement.

If 14 days have passed since we confirmed your refund and you have not received it, contact us at info@merinotech.co.uk.

Contact
For any question about returns or refunds, email info@merinotech.co.uk. We reply within one working day, Monday to Friday.

Nothing in this policy affects your statutory rights.